Help

PlateLingo Support

Help with camera translation, language packs, price conversion, accounts, trials, and purchases.

Contact support

Email 330182696@qq.com. Include device model, operating-system and app versions, selected languages, and the error message. Do not send passwords, purchase tokens, or sensitive menu photos.

Camera and photo access

Allow Camera permission for photo capture and live AR. Library import uses the system photo picker. If access was denied, enable PlateLingo in system settings. Hold the menu level, avoid glare, and fill the frame with readable text.

Translation and language packs

Select the source language printed on the menu. Some scripts require a one-time OCR-pack download. Images remain on-device; recognized text requires an internet connection to reach the translation service. A failed or timed-out translation does not consume a free use.

Prices and exchange rates

Configure the menu currency and your target currency in Settings. Live rates use the latest available reference data; manual rates can be used when configured. Ambiguous numbers, weights, dates, percentages, fractions, and phone numbers may remain unchanged for safety.

Trial and lifetime access

Each eligible independent account includes three successful full-page translations. After that, purchase the one-time lifetime product. Use Restore Purchases after reinstalling or moving to a device using the same store account, then sign in to the PlateLingo account that owns the entitlement.

Account deletion

Open Settings → Account → Delete Account. This deletes the active account, profile, tokens, and translation jobs. To prevent repeated deletion from granting a new three-use trial, the service retains a minimal one-way anti-abuse record containing no name, email, menu text, or token. It does not delete your Apple or Google account or purchases retained by the app store. If you no longer have access to the app, use the web account-deletion request.